Casa Bella General Services, LLC offers satisfaction-guaranteed and insured services according to the terms outlined here. We reserve the right to modify these terms at our discretion. Acceptance of our services, as evidenced by engaging our services after being informed of these terms, making payment, or permitting our team to begin work, constitutes agreement to these terms.
Account Setup
To set up your account with Casa Bella General Services, LLC, please provide your full name, service address, phone number, and email to ensure clear communication and accurate scheduling.
Cancellation Policies
Please provide at least 48 hours’ notice for any cancellations or changes to your appointment. Notify us by calling or texting (801) 505-3526. Future scheduled cleanings will remain unchanged unless you request a modification. Cancellations With Less Than 24 hour notice will be charged $40.
Lock Out Policies
If we cannot access your home at the scheduled arrival time, we will call and text, and our team will wait 5 minutes before notifying the office. Total wait time is 25 minutes. A fee of $60 will be charged for the lost time and to cover operating expenses like travel cost, which is allocated to the team.
Payment
Your balance is sent before cleaning is rendered. Payment is required prior to the cleaning service unless a credit card is on file, which will be charged post-service. However a hold is placed 24 hours before arrival to ensure funds are there. Our Venmo is @casabellags.**All credit card payments are subject to a 3% processing fee.
Late Payment
You will be notified of your balance after the cleaning. Balance not paid within 1 week of service are presented with a $20 late fee. In the event an account required legal or collections action, the client agrees to pay a $50 fee and cover all costs of collection, including servicing fees, attorney fees, court costs, and all collection costs.
Satisfaction
Your satisfaction is paramount to us. If you report concerns within 24 hours of service completion, we will re-clean any areas of concern at no additional charge. Should you not allow us back into your home, you will forfeit your right to this remedy. Hourly rate services are included in this policy only if our team confirms that there was sufficient time for a complete cleaning. Please note, we do not offer refunds on services. If we can not make it right within 36 Hours your next cleaning is free.
Arrival Windows
We strive to deliver your service in a timely manner. Due to unpredictability of inconveniences, traffic, and weather, appointment times are just an estimate. We keep you updated if we know a crew is running late or rare occasion we may need to reschedule. We appreciate your time and we ask for your patience if our Pros are met with these unpredictabilities.
Additional Requests
Any additional service requests not included in the cleaning package that you select will also be billed for additionally unless it is noted on your service proposal at the time of your estimate. ( For example; Refrigerator cleaning, windows, extra rooms etc).Casa Bella staff will do their best to fit in any extra requests made. However please note we have other house we need to attend.
Holidays
Casa Bella General Services is only closed on Thanksgiving, and Christmas Day. If your regular cleaning lands on one of these days, we will reschedule you to another day. If you will be out of town or on vacation during holiday week, please let our office know as soon as possible to avoid a last-minute cancellation fee or lock out fee.
Insurance and Bonded
**Due to insurance purposes we are unable to move heavy furniture and/or anything heavier than 35 lbs.
Casa Bella is bonded and insured. However PLEASE BE ADVISED THAT WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT ARE NOT SECURED PROPERLY OR THAT WERE DAMAGED PRIOR TO OUR CLEANING. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.) Curio or nick-knack items of extreme value, monetary or sentimental should be stored away in a safe place. All surfaces (i.e. Marble, granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleansers are used.
Health
Casa Bella crew members are required to wear a mask. We will never send one of our team members into your home if we know that they are ill. We ask that you notify our office ASAP preferably by 8:00 am if you or anyone in your family is sick so that we can take precautions or choose to re-schedule your job. If the office is not alerted and a crew member shows up there will be a $40 fee that will be paid out to the crew for their loss of time.
Non-Solicit
You agree not to solicit for hire any staff member introduced to you by Casa Bella General Services. Should you wish to hire a current or past Casa Bella General Services Pro, for any home related services outside of your agreement with Casa Bella General Services, our Referral fee is $1,000 payable to Casa Bella General Services. If fee is not paid, Casa Bella General Services reserves the right to pursue other methods of collection. The employee will be terminated immediately from our employment as they will also be in breach of their own non-solicitation agreement. This fee is due immediately upon employing our current/past staff member for any services to your home.
Safety and Productivity
If for any reason an employee of Casa Bella General Services feels that their personal safety is endangered enough to leave the job site, due to actions by the customer, guests of the customers or others at the job site, the customer
will remain liable for the full cost of the job. We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. Be advised that if we are subject to distractions, that affect our ability to work in our normal fashion or speed we reserve the right to charge for our extra time spent in the home. In cases of extremely cluttered areas or surfaces we reserve the right to use our discretion to skip those areas to avoid damaging items
Thank you for choosing Casa Bella General Services! We look forward to serving you!